Low Collections? No Time? Staff Turnover? High Denials? Overwhelmed?
ABW (The "Co-Sourcing Company") Can Help!
Welcome and thank you for your interest in ABW Medical, a nationally known athenahealth partner, whose specialty is increasing revenue for medical practices. To accomplish this, we assembled a team of athena experts that perform the day-to-day operations in athena (e.g. co-sourcing activities like authorizations, benefit verification, hold buckets, unpostables, etc.). By leveraging your athena software, ABW will deliver More Revenue to your practice, create More Time for providers and staff and provide More Peace-of-Mind to the physician owners.
ABW is the first eco-system service partner for athena, a User Conference Platinum Sponsor, frequent speaker at athena events and the only partner 100% focused on athena customers. Bottomline, we know the athena software and know how to deliver results. ABW's owners are Stanford MBAs with deep Practice Management experience and extensive corporate business backgrounds with world class companies like Microsoft, Alcatel-Lucent, Goldman Sachs and Saleforce.com.
Sample Co-Sourcing Services ABW Performs
Authorizations/Referrals: We work with PCP and via insurance websites, phone calls and fax to obtain authorizations/referrals (e.g., surgical procedures, sleep studies, etc.) in advance of patient appointment. This service can reduce denials and increases collections. It also frees up staff and allows for more schedule density.
Benefit Verification: ABW will verify benefits for incoming patients and calculate the co-insurance owed by each patient as well as the remaining deductible. This empowers the practice to collect money at Time-of-Service.
Charge Entry Services: Adding modifiers, integrated coding services and dropping the claim in athenaCollector.
Patient Collections - Reducing patient A/R and enabling maximum Time of Service ("TOS") Collections.
a.TOS Collection Programs: We work with practice to optimize patient collections by calculating co-insurance payments and placing owed amount in Quickview for collection by the front desk at time of appointment.
b.Pre-Collections/"Early Out" Programs: For Patient A/R, ABW will contact patients on behalf of practice to collect the payment due. This service is fully integrated in athenaCollector so there would be no write-offs.
Other sample ABW services as highlighted in athenahealth's Best Practices Calendar. athena identifies 27 best practices to be run on a daily, weekly or monthly basis to achieve maximum collections.
a. Daily management of Workflow Dashboard (Hold Buckets, Manager Hold Bucket, Missing Slips).
b.Clean-up unapplied credits (refund the proper amount to patient) and work the unpostable dashboard. Work Zero Pay, Identify Underpayments via Mismatch Wizard and verify insurance refund requests.
Chart Abstraction Services: Help practices manage transition from old EMR to athenaClinicals.
Time-of-Service Collections Support
ABW Medical can cut your A/R outstanding by 50% or more by designing and supporting time-of-service collections process. We help the staff collect co-insurance and deductible at Time-of-Service.
Getting Started on Collector and Clinical Services
Collecting old AR from prior system.
ABW has unique expertise in collecting old AR from your prior system. While you are coming up to speed on athenaCollector, we can help you clean up your old AR.
athenaClinical - Chart Abstraction
Our clinical chart abstraction staff has experience working with practices to help them accelerate the chart abstraction process.
ABW is an Platinum Sponsor at the athenahealth User Conference